Damaged Freight

I can honestly say in all the years of brokering freight I have not had much damaged freight to speak of.

When it does happen, I like to be a fair guy to all parties involved. As a broker I must listen to everyone involved with the problem at hand to judge what is appropriate to do.

So, what happened was the operator of the truck damaged the welder seen in the picture when he was tying it down with a ratcheting strap. Basically, he damaged the welder’s case, that welder is a $20,000 item just the case itself was hundreds of dollars to replace.

As soon as I knew we had damaged a piece I rented a car and headed out to go to the job site to take pictures and say hi to the guys on the crew. After I arrived, I took some pictures, talked to the job Superintendent to go over the damage, and then I was on my way back to the office.

Upon contacting the truck, they denied damaging the welder. What happens next is we go to the photos of the truck when he was tied down and leaving. (This is something I require from all the trucks that work for me if they don’t comply, I can fine them for it). Fortunately, we had photos from the crew and the truck to compare from. The photos showed the strap on the welder crushing the case.

Upon confronting the truck with the photographic evidence there was no denying the claim and they paid by deducting from their freight charges.

If you would like to have one of the best brokers in the industry on your side contact me at www.rmccoyfs.com.